KZ Serviços: customer app, provider app and management platform

KZ Serviços books two kinds of on-demand work: trips with drivers, including executive transport and airport transfers, and home services from professionals such as electricians, painters, gardeners and cleaners. We built a management platform for the team, an app for customers to request trips and services, and an app for service providers to review their upcoming jobs.

The management platform is where the team schedules every service provider and manages the driver and provider rosters. Trip requests and service requests each sit on a board with a column per stage, including open, under review, searching for a driver or provider, scheduled or assigned, and in progress. Separate sections list customers, every user with their role, drivers with their license category and expiry date, and providers with their rating, completed jobs and whether they carry a card machine or issue invoices. The finance section shows total revenue, the amount awaiting payment, a monthly revenue panel for the last six months, and the pending and paid charges with the payment method for each. Reports go out by WhatsApp and email, and data exports to XLSX and PDF.

In the customer app, people sign up with email, Google or Apple, search for an origin and destination, and see the route on a map. They then choose to leave now or pick a date and time, set the number of adults, and say whether they are traveling with children or luggage. For home services they pick a category, describe the problem, attach photos or videos, and either schedule a time or ask for someone right away, then follow the request while the platform looks for an available professional. A profile screen gathers scheduled trips, service requests, messages, a wallet and ride history.

The web platform and the customer app follow the KZ visual identity, with the brand's yellow running through both.